Effective Date: 26/01/2022

Thank you for shopping at Ace Ultra Premium Carts! We take pride in providing high-quality vape carts and disposable products to our customers. However, we understand that situations may arise where you may need to seek a refund or return. Please read this policy carefully to understand our procedures.

1. Refund Policy:

a) Defective or Damaged Products: If you receive a defective or damaged product, please contact our Customer Support team at info@aceultrapremuimcarts.com or call us at +1 (503) 805-8525 within [number of days] days of receiving your order. We will work with you to resolve the issue promptly. In cases of defects or damages caused during shipping, we may require photo evidence to process your refund.

b) Order Cancellation: You may cancel your order before it has been shipped. If your order has already been shipped, we are unable to process a cancellation, but you can still initiate a return (see section 2 for details).

c) Other Refunds: For non-defective or undamaged products, refunds may be issued on a case-by-case basis at our discretion. Please contact our Customer Support team to discuss your request.

2. Returns Policy:

a) Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within [number of days] days from the date of purchase.

b) Return Process: To initiate a return, please follow these steps:

• Contact our Customer Support team atinfo@aceultrapremuimcarts.com or call us at +1 (503) 805-8525 to request a Return Merchandise Authorization (RMA) number.
• Pack the product securely, including the original packaging, and include the RMA number on the outside of the package.
• Ship the product to the address provided by our Customer Support team.

c) Return Shipping Costs: Customers are responsible for the shipping costs associated with the return, except in cases of defective or damaged products.

d) Refund Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method within [number of days] days.

3. Contact Us:

If you have any questions or need assistance with our Refund and Returns Policy, please contact our Customer Support team:

Email: info@aceultrapremuimcarts.com Phone: +1 (503) 805-8525

4. Updates to the Policy:

Ace Ultra Premium Carts reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page with the updated date.

Thank you for shopping with Ace Ultra Premium Carts. Your satisfaction is our priority, and we are here to assist you with any concerns or inquiries related to refunds and returns.

Happy vaping!